frequently asked questions
Do I need to make a new account?
Welcome to our new site! Existing customer do need to make a new account login and password. If you have questions about your order history on our old site, please contact us.
How can I make a return?
We will accept returns of regular-priced merchandise in original condition from smoke-free homes within 30 days of purchase for a full refund (shipping not included; no returns accepted on sale items, needles, patterns, wound yarn, digital products, or special orders of out of stock inventory). The buyer will pay for shipping to return the item. In the case of manufacturer defect please contact us for further instructions.
Where is my pattern download?
If you have completed checkout on a .pdf pattern download, an email has been automatically sent to you by our system with a link to download your purchase.
If you do not see this email in your Inbox, it most likely has been routed to a Spam/Junk/Promotional/All Mail type of folder. Please check there for your email.
Gmail users, our emails often will end up in your Promotions tab. If you are unfamiliar with the Promotions tab and how it affects your email deliveries, read this article for more information. It also won’t hurt to add our email address to your Address Book, as well.
What are your shipping costs?
We offer $4 flat-rate USPS domestic first-class shipping, regardless of size*. Yay!
In addition to our great flat-rate shipping, we have the following alternate shipping methods available:
USPS Priority Mail (1-3 day delivery); prices based on package weight.
USPS Priority Express (1 day delivery if order received before 1:00pm PST, otherwise 2 day delivery); flatrate of $40.00.
USPS First Class International to most countries; prices based on package weight.
*Certain oversized or overweight items may cost more.
What are you doing to keep your store clean and safe?
While we are currently closed to the public for shopping, we are filling web orders and offer shipping or curbside pick up. We are cleaning the store daily, washing our hands before entering the shop, and regular disinfecting hard surfaces.
Do you have a physical storefront?
Yes! We are located at 11 Third Street in beautiful downtown Hood River, Oregon. Our hours are 11:00am to 5:30pm, seven days a week. Come on in and knit a while!
Will you share my email address with anyone?
Knot Another Hat is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party. We may use the information we collect to periodically notify you about fun stuff related to our shop that we think you'll like. If you would rather not receive this information, you may send an email to firstname.lastname@example.org with "remove" as the subject line. Knot Another Hat does not sell, trade or rent your personal information to others.
Do you have a rewards program?
Here at Knot Another Hat we have a customer rewards program, earning you 5% back for every dollar you spend! For every $1 spent, you earn 1 reward point*. At 500 points you earn a $25-off coupon good on your next purchase over $25. The points accrue for online and in-store purchases, and they never expire! Reward coupons expire 1 year from date of issue and are good on non-sale items only. *Points do not accrue for gift card purchases and class fees.
Why do your pictures sometimes show two (or more) balls of yarn?
Sometimes we feel that a yarn color and texture can be best displayed for you if we photograph two balls together. Alas, the pictures don't mean you'll get two for the price of one. All yarns are sold by the single ball/skein unless specifically stated otherwise in the product description.