Shipping Policy
Domestic shipping via USPS or UPS, carrier rates. Drop-Ship orders may be charged separate shipping. Special product listings, such as the Good Vibes Yarn Tour, may have special rates. Large or heavy items may be charged extra shipping. First Class International for orders to Canada only. Orders ship in 24-48 hours.
Return Policy
Returns for STORE CREDIT ONLY are accepted on regular-priced yarn stocked in-store in original condition within 60 days (shipping not included). No returns, refunds or exchanges on sale items, needles, digital content, special orders, drop-ship orders, pre-orders, and patterns. Canceled orders will be refunded for STORE CREDIT also. Please contact us in the case of defects.
Due to merchant processing fees, we are unable to retro-actively apply coupon codes or gift card codes not entered at checkout for a refund. Please be sure to fully enter your coupon code or gift card before completing checkout.
Some subscription auto-renewals that are not managed ahead of renewal time may not be eligible for refunds; some may be eligible for a refund minus a processing fee to cover merchant fees (see our Subscriptions Policy for more details).
Class Cancellation Policy: refund for store credit with 7 days' advanced notice; within 7 days, no refund unless your spot can be filled from a waitlist.
Virtual Course Cancellation Policy (courses hosted on our virtual classroom platform Thinkific): refund for store credit minus a 5% processing fee with 2 days' advanced notice; within 2 days of course start date no refunds available. There are no refunds for course materials or digital content that the student has already received.
Rewards coupons earned expire 1 year from issue date and are good on non-sale items only.
Knot Another Club cancellation policy: monthly subscription service can be cancelled at any time; no refunds on previous charges. Annual subscriptions can be cancelled within 30 days of subscribing; no refunds after 30 days.